CWNP EXAM

000-028 Exam
Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009
Exam Number/Code : 000-028
Exam Name : Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009

Planning
Given the company organization chart, schedule an introductory meeting with the customer sponsor and identify all interested parties so that a list of key players and decision makers with corresponding roles and responsibilities is created.

With emphasis on performing the following tasks:
Identify stakeholders.
Identify implementers.
Identify customers.
Identify stakeholder roles.
Identify implementer roles.
Identify customer roles.
Compile a list of role and responsibilities.

Given the contact information from the client and organization charts, meet with stakeholders, implementers and client’s customers and identify and validate experts so that a list of experts is compiled.

With emphasis on performing the following tasks:
Contact the stakeholder.
Identify stakeholder’s expert(s).
Contact the client’s implementers.
Identify client’s implementers expert(s).
Contact the client’s customers.
Identify client’s customers experts(s).
Compile a list of experts in the client’s environment.

Given organizational information, identify all personnel in relevant roles so that Service Availability and Performance Management roles are clearly identified for all relevant personnel in the organization.

With emphasis on performing the following tasks:
Interview individuals.
Verify Job title.
Determine formal job responsibilities and roles relevant to Service Availability and Performance Management.
Determine informal responsibilities and role relevant to Service Availability and Performance Management.
Document roles.
Provide client for review.

Given that the customer has provided all groups and roles and responsibilities for their environment, map the roles and responsibilities so that actual functional paths are defined.

With emphasis on performing the following tasks:
Document roles and responsibilities.
Define Functional Paths.
Map actual Functional Paths to application roles.
Document the mapping of roles and responsibilities to the actual functional paths.

Given details of key customer contacts in relevant business areas, interview these contacts and document the scope of problems that are candidates for Service Availability and Performance Management (000-028 )so that problems are assessed and documented.

With emphasis on performing the following tasks:
Present interview form to Stakeholder.
Agree on access to customer resources and schedule interview.
Conduct interview with emphasis on the following area.
Where are capabilities lacking and where are man-hours consumed?
Which Service Availability and Performance Management capabilities follow a rigid procedure and which do not?
Are all required tasks being completed or are current resources not able to cover all tasks?
What is the priority of the issues?
Has any Service Availability and Performance Management been attempted already?
Futures – Which changes are going to occur in each business area?
Document the problems described by the customer using the form.
Supply results back to customer for review.

Given client input, analyze the information, align results of the analysis with client expectations and help client readjust expectations if necessary so that strategic goals for Service Availability and Performance Management are finalized and stated.

With emphasis on performing the following tasks:
Gather client understanding of their goals from client decision makers and client project sponsors.
Gather Service Availability and Performance Management business requirements (why Service Availability and Performance Management are needed) from client decision makers, client knowledge providers, consultant’s own knowledge and experience.
Gather Service Availability and Performance Management business dependencies (consequences of BA’s absence or failure) and integration points from client decision makers, client knowledge providers, consultant’s own knowledge and experience.
Gather the current status of client’s Service Availability and Performance Management from client knowledge providers and pertinent client data.
Gather the total resource commitment from client decision makers.
Analyze the data that has been gathered.
Align client current goals with preliminary strategic goals.
Communicate required readjustment of inputs stated in previous steps with client decision makers if necessary.
Agree with client on strategic goals.

Examsoon offers exclusive IBM 000-028 Study Materials for a detailed and accurate look inside the current IBM 000-028 Exam Objectives. Our IBM 000-028 Study Materials provide you an ultimate source of study for IBM 000-028 Certification Exam. Our IBM 000-028 Study Materials cover 100% IBM 000-028 Exam Objectives while preparing you for the practical life at the same time.

Quality 000-028 study materials are not only difficult to come by, but can often be costly, in both time and money – two resources you don’t need to haphazardly waste on costly 000-028 Training.

 The hot exam: 000-001 exam and 000-002 exam and 000-018 exam and 000-019 exam